We are a one man army here at GLCW. If we are in the office, we simply are not in the shop working and this increases lead times. We have tried very hard to provide customers with the resources to find the information they need here on the website. PLEASE, take the time to read through the product descriptions for the services you’re looking for, AND the notes & faq’s page to find answers to your questions before contacting us. If after that you are unable to find the answers you’re looking for, then emailing us through the contact for below, or directly at firstname.lastname@example.org is preferred as we can get to it when we take a break, and we can also reference back to it later if needed (and it is often needed). Then, if all else fails, please call us and we’ll be happy to help. Thank you for understanding.