Lead Times:
In house work: Under 4 weeks guaranteed, not including shipping time.
Machine Work: Apx 10-12 weeks not including shipping time.
Yes… These times are accurate and current
Shipping:
*Customers are responsible for ensuring their items are shipped appropriately and in accordance with all laws and carrier policies.
*For all legal purposes including shipping, serialized frames / receivers, even if stripped, are considered firearms. (Stripped handgun frame / receiver = handgun)
ALL of the carriers now have policies restricting handguns to be shippable only to and from federally licensed dealers (FFL’s).
This means we are required to ship all handguns to an FFL. It is highly recommended you ship handguns to us through an FFL as well. If you do not, it is likely you will have to undergo the background check process again upon picking your gun(s) up as the FFL will have no record of it already belonging to you.
Long guns may be mailed between FFL’s and private customers via USPS without restriction.
We highly recommend USPS priority mail, insured for the proper value, and adult signature required for shipping individual handgun frames / receivers, and larger flat rate boxes for larger / multiple items. This is how they will be return shipped, and what you must select as your shipping option during checkout. USPS also requires the submission of a USPS form 1508 certifying the restricted contents of the package. For high value items, specifically ones over $1k, USPS Registered Mail is the best option.
LE / Military: There are special exceptions for duty guns sent from law enforcement agencies, or active duty military personnel. Please read USPS policy found below to see if you qualify, then contact us prior to placing your order for details on this.
*We do not provide shipping / tracking updates or package receipt confirmations.
Once packages are in transit, they are out of our control. Please use your provided tracking number for updates and receipt confirmation. If your package does not arrive when the carriers’ tracking info said it would, that is again out of our hands, and should be taken up with the carrier. If shipping through an FFL, we understand you may not have tracking info… the ffl does. Please get tracking information from them.
USPS Firearm Shipping Policy Fed Ex Firearm Shipping Policy UPS Firearm Shipping Policy US Commerce in Firearms and Ammunition (CFA) Gun Control Act of 1968
Drop offs:
We are happy to now offer local drop offs. However, we are a home based business. As such, drop offs and pick ups are by appointment only and you must contact us ahead of time to set up an appt.
Payment Options:
For custom work, we appreciate checks sent with your gun to avoid unnecessary CC fees. However, we are happy to accept CC payments for those orders as well if that’s what you prefer. For parts / gear / other orders where a gun is not being sent in for modification, CC is the best option.
COD is only an option for local drop off / pick ups – please do not select that payment form in any other case.
Stippling Textures:
Aggressive:
Recommended when maximum texture is desired. Ie: Dedicated duty, or competition guns.
Medium:
The middle ground. Recommended for everyday carry, competition, or duty.
Carry:
Recommended when minimal texture is desired. Ie: If the gun is to be carried against bare skin.
Hybrid Carry:
Medium texture on the front and back where traction is most critical with carry texture on the sides.
*Please note that all work is done by hand and can vary slightly from job to job.
*Custom stippling patterns available for an additional fee upon request.
Returns:
Returns for refund or exchange on parts or gear may be made upon approval by and at the sole discretion of GLCW. Purchaser must contact us and get approval before returning any product. Parts may be returned if thee incorrect item was sent, they are broken, or inoperable. GLCW reserves the right to decline any return. Purchaser is responsible for return shipping and returns for refund will be assessed a 20% restocking fee. No returns, refunds, or exchanges on services.
FFL:
We are an 01 licensed federal firearms licensee. A copy of our FFL can be found here.
Notes:
Though minimal, light-colored frames such as “FDE”, or “Sand” may be slightly discolored in stippled areas.
Due to unavoidable discoloration, grip reductions performed on light colored frames such as FDE, tan, or grey must be cerakoted after a grip reduction has been performed.
If an aftermarket magwell is to be installed, please include it with the firearm to be customized.
Areas customized, but not stippled will have a non-factory, smooth, matte finish.
Per Michigan law, GLCW cannot and will not remove any manufacturers identifying markings.
FAQ:
Q: I have a gun that has already been worked on by myself, or another shop, will you work on it?
A: In short, maybe. Please reach out to us with photos of the existing work so we can make a determination on it before placing your order.
Q: Where can I see, and actually FEEL GLCW work?
A: Customers may now order sample cards of our stippling textures available in our custom shop. They can also stop at a number of great stores carrying GLCW display models like ATEi in Taylor, MI, Not Just Guns in Mason, MI, CMP Distributors in Lansing, MI, or Ronin Arms in Cheyenne, WY, during business hours to see in stock items. Or, customers can also see GLCW guns and grow their skills as shooters at training courses with one of the great firearms trainers we are proud to equip like Michigan Defensive Firearms Institute (MDFI), DMI Performance, Onsight Firearms Training, or Defensive Training Group.
Q: I just ordered custom work, what do I need to send?
A: If only framework is being performed, then we only need the frame, and any aftermarket parts not purchased from GLCW to be installed on it. This does not mean the frame MUST be stripped. You can send us the whole gun if you like.
Q: Why am I being asked to pay for shipping when I’m already paying to send my gun to you?
A: Because we have to send it back to you.
Q: I am going to be adding other aftermarket parts to my gun. Can I just get them from GLCW?
A: Yes. Please visit our webstore. If you are unable to find what you’re looking for, just ask.
Q: Do you sell guns?
A: Yes – While we are not a stocking dealer, we can generally order most firearms. Please just send us an email if you desire to purchase a firearm through us. Please note, that all new firearm purchases must be shipped to an FFL for transfer to the customer.
Q: I want (XXXX), but I don’t see it on your page. Can / will you do / acquire that?
A: If you don’t see what you’re looking for, ask. You may email or call us to find out if we offer what you are looking for.
Q: Why is there an additional fee for framework on Cerakoted, or other coated frames?
A: It is not possible to stipple over Cerakote, or other coatings. These coating must be meticulously removed from the area to be customized without going outside of those areas at all. This is a very detailed, and time-consuming process.
“GLOCK”, “Smith & Wesson”, “M&P”, “CZ”, “Sig Sauer”, “H&K, “FN”, “Staccato”, “Walther”, “Magpul”, “Cerakote”, “Hanes”, “Trijicon”, or any other proprietary / brand names used are registered trademarks of their respective companies and may be one of many trademarks owned by these companies. Neither GLCW, nor this site is affiliated in any manner with, or otherwise endorsed by, these companies. The use of these trademarked terms on this page is merely to advertise the sale and customization of their products, pistols, parts, or components.